Frequently asked questions
Please read our FAQ carefully before contacting us. If you cannot find the answer to your question, please send us an e-mail to contact@ovaroshop.com
Contact form
Do you have a contact form?
Yes, you just need to go to the bottom of the page and complete the form.
Can I contact you or reply by SMS?
Unfortunately, no. If you have received a text message from us, please note that it is automated and we will never receive your reply.
My order
What is my order number?
Your order confirmation email may have arrived in your junk mail, so please check your junk mail. If after checking, you do not find the confirmation email including your order number, please contact us at the following address: contact@ovaroshop.com
We will ask you to mention the following information:
- Subject of the email: My order number
We will reply within 24 working hours.
How do I cancel my order?
It is possible to cancel your order up to 24 hours after purchase on your OVARO store. If you are within this time frame, please contact customer service at
contact@ovaroshop.com
We will ask you to mention the following information:
- Subject of the email: Order cancellation
- Number of the order to cancel
Our team will cancel your order and proceed to a full refund.
If you are out of time and your package has already been shipped, we cannot do anything until you receive your order, after which we can proceed with a refund if necessary after the item is returned to our warehouse.
We will respond within 24 business hours.
Where is my order?
To know where your package is / Track your package, we invite you to go to the page "Track order" and enter the following information:
- Your tracking number that we will have sent you beforehand
To go to this page, simply click here.
If you need more information about the status of your order, please contact our customer service at the following address
contact@ovaroshop.com
We will ask you to mention the following information:
- Subject of the email: Status of my order
- The number of your order
We will respond within 24 business hours.
My order is missing items, where are they?
When you place an order with different products, it is possible that several of our suppliers are involved. In addition, and to avoid high delivery costs due to a too important delivery weight, the various articles of the same order are sent separately.
It is therefore quite normal that you receive your items individually and at different times.
Where can I find my tracking number?
A shipping confirmation email containing your tracking number will be sent a few days after purchase.
However, this e-mail may have arrived in your spam folder. We invite you to check it carefully before contacting customer service.
My tracking number does not work.
Your tracking number does not work directly upon receipt of the shipment confirmation email. It will be active within 7 working days.
Don't worry, your order has been shipped and will be delivered to your home.
Delivery time
What are the delivery times?
When you place an order on your OVARO shop, it is processed by our fulfillment center within 1-2 business days. Your item will then be shipped within 5 business days.
Delivery takes an average of 1 to 2 weeks. In very exceptional cases (postal strike, end of year celebrations,...) it can be a little longer. In any case, if your package does not arrive after 8 weeks, we will send it back to you or give you a full refund. Rest assured, this only happens in 0.01% of cases.
If the delay seems long, don't worry: your order is on its way to your home.
How do you explain the delivery times?
In order to be able to offer you the best prices and to avoid high costs, we cooperate with suppliers based abroad. Our goods are therefore also located abroad. The delivery of the goods to the destination takes time, and the delivery times vary depending on your location.
Exchange
We are sorry if you have encountered a problem with your order.
If you would like to exchange your item for another color, size or model, please contact our customer service at
contact@ovaroshop.com
You have 30 days to return your order to our warehouse at your expense.
We will ask you to mention the following information:
- Subject of the email: Exchange request
- The number of your order
We will answer you within 24 working hours.
Return & Refund
How do I make a return and get a refund?
We are sorry if you have encountered a problem with your order.
If you have received a damaged item, a non-conforming item or you are not satisfied with your order, please do not hesitate to contact customer service at
contact@ovaroshop.com
We will ask you to mention the following information:
- Subject of the email: Request for return/refund
- The number of your order
We will answer you within 24 working hours.
I made a mistake in the size, color of my item, am I entitled to a refund?
We are sorry if you have encountered a problem with your order.
If you made a mistake in the size or color of your order, please contact our customer service department at
contact@ovaroshop.com
You have 30 days to return your order to our warehouse at your expense.
Change my order
Is it possible to modify my order?
It is possible to modify your order (color, size, model) up to 24 hours after purchase on your Beauté Produit store.
If you are within this time frame, please contact customer service at
contact@ovaroshop.com
We will ask you to mention the following information:
- Subject of the email: Modification of my order
- The number of your order
If you are out of time and your package has already been shipped, we can do nothing until you receive your order, after which we can proceed with a new shipment and this, after return of the article to our warehouse.
Other questions
Do you deliver internationally?
Your OVARO store ships many products daily to England, Canada, the United States and Australia.
Is my information secure?
Our site is totally secure and hosted by an HTTPS server which guarantees your protection and that of all your personal data.
If you can't find the answer to your question, you can contact us using the form below.